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Setup Assistance & FAQs

In the process of making Lumiair available at your site, we may ask you for your IP address or your internet speed.
If you don’t know how to find these details, here’s how:

In the process of making Lumiair available at your site we will need to know your IP Address and your internet speed. If you don’t know how to find your IP address, click the button!

Lumiair recommends a minimum required download speed for your internet based on the size of your facility.

Please note: your site will need a static IP address for Lumiair to function properly. It is strongly recommended that you speak to your internet service provider about acquiring a static IP within three days of signup.

Based on Video bitrate of 576kbps and Video bitrate of 604kbps we recommend 0.6 MBPS per predicted user will enable a good streaming experience.
For this experience, where average occupancy is 80% and there is no more than 50% uptake we would recommend a minimum download speed of 5 MBPS for every 10 rooms in your facility.

Google’s Chromecast can enable a digital television to play online content from a wide number of devices. Lumiair is Chromecast compatible, for assistance in setting up Chromecast click here.